Location Troy, Michigan, United States
Job ID J000638073
SHAPE THE FUTURE OF MOBILITY FROM DAY ONE.
This position is part of our Advanced Safety & User Experience segment.
We are currently seeking a detail oriented, hardworking, and knowledgeable on-site Desktop Administrator. The successful candidate will be team-oriented, and able to take projects from inception to completion with moderate direction. The candidate will also oversee the maintenance, triage, and improvement of the internal infrastructure as well as to resolve end user technical issues, install applications and administrate systems. The candidate should be able to document processes ranging in complexity. Positive attitude, dedication and, a customer service mindset are a must.
Responsible for the internal service desk and ticket triage for both local and remote systems
Manage service requests submitted from end users, triage and, resolve in a timely manner
Responsible for the daily administration of internal devices (Mac, PC, Printers, Servers, Phones) including virus scanning, backups, security, basic networking and troubleshooting
Provide end-user support for all hardware and office software
Improve the overall delivery of IT services for our clients
Evaluate and recommend personal computing equipment and software packages for office ecosystem
Asset Tracking and Reporting
Work with Aptiv Corporate to resolve certain tickets and projects
Respond to customer issues via phone, email, computer chat and, the ticketing system
2 year degree in Computer Science, Computer Engineering, or equivalent work experience
5+ years of experience working in a help desk environment.
Basic understanding of DNS, DHCP, LDAP, Active Directory, and/or Office 365
Experience supporting end user computing (Windows, Mac OSX, Linux)
Strong technical aptitude and ability to research and solve complex issues independently
Ability to effectively communicate issues and resolutions to all levels of the organization
Advanced knowledge of installations, upgrades and troubleshooting of Mac OS environment and desktop support
In Depth working knowledge of Linux
2+ years advanced network experience
Scripting experience (shell, python, perl, etc.)
Strong customer service mindset
Aptiv Rewards and Advantages
Competitive compensation with bonus potential
Learning and development opportunities
Discount programs with various manufacturers and retailers
Recognition for innovation and excellence
Opportunities to give back to the community
Meaningful work that makes a difference in the world
Relocation assistance may be available
Paid Time Off (Vacation, Parental leave, etc.)
About Advanced Safety & User Experience
Advanced Safety & User Experience encompasses our deep expertise in centralized computing platforms, advanced safety systems and automated driving, while acknowledging the growth in areas that enrich the in-vehicle experience.
Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
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