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Regional Customer Quality Manager

Location Ciudad Juárez, Chihuahua, Mexico

Job ID J000626844

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This position reports to the America’s Regional Quality Director of Aptiv Connection Systems (CS)  and will have an organization of Customer Quality Engineers across the US and Mexico. The Regional Customer Quality Manager has direct responsibility to nurture customer relationship and commitment and to coordinate all plant efforts to achieve and maintain specific Customer Quality Scorecards in Green condition.

Your Role:

  • Achieve and maintain specific Customer Quality Scorecards in Green condition
  • Know customer (specific) requirement and assure appropriate communication inside Aptiv CS organization
  • Build or improve customer relationship in the Customer Quality organization
  • Be the first level of escalation for the customer
  • Manage all Customer escalations throughout all management levels (organization, communication, presentation, action plan implementation and follow up, …)
  • Provide oversight to the Customer Quality Specialists and present VOC and CSRs to CS Globally (for Global Customers headquartered in the region)
  • Develop Customer relationships by maintaining presence at Customer locations
  • Meet customer Q expectation (eg. customer scorecards) for all plants and measure by applying the CF and VOC processes
  • Monitor and report specific Customer KPI trends, with analysis of deviations from Customer expectations and promotion of recovery plans (including VOC meetings together with Sales)
  • Prepare and lead the management reviews with customer
  • Track complaint resolution (initial response, 3D, 8D,…) on time and with the right level of quality and improve process
  • Track lessons learned and read across in all plants (risk and corrective/improvement actions deriving from previous incidents or RFMEA findings)
  • Coordinate and lead support teams at customer location during critical activities (e.g. pilots, start-up, and major engineering changes)
  • Follow up on systemic improvement plans and verify corrective actions efficiency
  • Plan and participate in customer audits and control share point maintenance done by the plants
  • Support reliability analyses on new vehicles, coordinate analysis of claimed CS components, monitor response times, and report periodically the results
  • Align processes and methods with QMS to comply with customer communication requirements (complaint response, portals, audits…). Monitor and improve process across region

Your Background:

  • Bachelor's degree in Engineering or relevant field.
  • In depth understanding of Customer scorecards.
  • 10+ years of progressive experience in a similar type of position(s) in the automotive industry.
  • 5+ year of supervisory experience
  • Practical knowledge of Quality engineering principles and tools such as: PPAP/MSA/APQP/FMEA/SPC/8D/3L5W
  • Experience in execution of Production Process
  • Working knowledge of Quality Systems and Automotive Sector Specific Requirements
  • Experience with Microsoft Office with advanced proficiency in PowerPoint and Excel
  • Demonstrated aptitude for analytics
  • Strong interpersonal, influencing, problem solving and time management skills.
  • Excellent oral and written communication skills
  • Fluent in Spanish and English

Nice to Haves (i.e. Preferred Qualifications):

  • Master's degree
  • VDA Auditor
  • Problem Solving expert
  • Six Sigma Black Belt
  • Deep IATF knowledge
  • Demonstrated proficiency using Microsoft Office (i.e. Word, Project, Excel, Outlook, Skype, Teams, Visio, etc.)
  • Ability to work effectively with people at all levels in an organization
  • Strong results-orientation and execution characteristics
  • Excellent oral and written communication skills with a strong ability to work with a team
  • Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently
  • Resourcefully innovate and adapt in a rapidly changing environment

Traits We Seek

  • Demonstrated proficiency using Microsoft Office (i.e. Word, Project, Excel, Outlook, Skype, Teams, Visio, etc.)
  • Ability to work effectively with people at all levels in an organization
  • Strong results-orientation and execution characteristics
  • Excellent oral and written communication skills with a strong ability to work with a team
  • Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently
  • Resourcefully innovate and adapt in a rapidly changing environment

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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